Karen,
Thank you so much for putting together our flowers for the wedding! My bouquet
was absolutely beautiful! I was so happy how they all turned out.
Randy & Amanda
Forest Lake
Floral,
They loved the flowers.. especially the little bird! Thanks again for providing
great customer service.. especially during a blizzard!!!
Sincerely,
Diana M
Absolutely
beautiful. Forest Lake Floral ALWAYS does such a great job for us. Thank you so
much for emailing that. My husband is working out of town and he cannot make
the funeral so I wanted to make sure he saw this.
Thanks again.
The floral
arrangement was beautiful and delivered before the service and was appreciated
by the LaViolette family very much. Thank you so much for such top notch work.
Thanks so much
George, Gail and Agnes
Chaleece,
Above is one of the lucky stars I thanked more than a dozen times because you
were involved with the Gala. Your expertise gave us a great edge.
We've had many, many compliments on how the room looked and on the
flowers. Your fingerprints were on all of it! Hope you'll be on
board with Gala #2!
Pam
Youth Service Bureau
Forest Lake
I believe the tree
I ordered (for Jeff Christensen's funeral service) was the one with the
blue/white striped ribbon in a basket. If so, I just wanted to say it was
perfect! The other families who shared in that gift were very impressed - the
tree was beautiful and the finishing touches were beyond what we expected.
Thank you so very much.
DeeAnn
The community of
Forest Lake is fortunate to have a floral store that encourages civic affairs
such as the Red Cross bloodmobile on July 11. Thank you for the
flowers. It was a token of appreciation for each donor to receive a
carnation. It was a great idea. Our drive was very
successful-thanks to you.
Sincerely,
John
Just want to
thank-you so much for the delivery of the beautiful hydrangea that I had
ordered to be sent to my Aunt on Sat. She just loves it and also thought the
delivery person was very helpful and nice with info on how to care for it.
Thanks again for your wonderful service.
Sandie,
Thank you for the beautiful wedding arrangements. The bouquets were more than I
could imagine. We had lots of compliments!!
Kathy
Forest Lake
Floral,
Thank you for your great service......it's means a lot when we live so far
away.
Appreciatively,
pam
Forest Lake
Floral,
I just wanted you to know that the basket was incredible! The daughter of the
deceased was both touched and excited to be able to take home the flowers and
plant them in her garden as a remembrance of her father.
Your work is
wonderful and will be long remembered.
Thank you.
Christine
Minnetonka MN
Karen-
Thanks again! You are awesome! The Flowers were beautiful.
Love,
Amanda & Steve
Corey-
Thanks for the beautiful flowers/plants we ordered for our Easter Garden at
Living Branch Lutheran Church. Once again we were able to enjoy these plants as
we celebrated resurrection. Have a wonderful spring.
Thanks again,
Cheri
Forest Lake
Floral-
Thank you very
much for the beautiful arrangement you shared in honor of Birchwood's 40th
Anniversary. Everyone commented on how beautiful it was. In addition, the other
arrangements and corsages were a fantastic addition to the day.
Thank you for your
support & partnership-
Scott & Birchwood Staff & Residents
Dear Corey and all
your great staff-
Thank you so much
for the terrific job you did on the mum plants in baskets for our volunteer
workshop at St. Paul Lutheran Church this past week. They were so pretty - and,
we loved the floral arrangement. It was perfect. Your staff does such a
beautiful job of accommodating our requests. We feel lucky to know you and are
so happy to do business with you!
Warmly
Donna and Barb
Dear Chaleece,
The home on
Imperial did sell and I'm sure your touches were part of it! It was great to
meet you and I hope to work with you a lot in the future.
All the best, Barb
Keller Williams
Dear Chaleece,
Thanks for your
help with our remodeling project. You gave us some very good ideas.
Sincerely,
Anne C.
Dear Karen,
I just had to write to tell you what a wonderful job you did on the flowers for
my wedding (8/9/03) they were absolutely beautiful and exactly what I
envisioned! Lots of people noticed the bright reds, oranges and yellows and
said how great they looked! I too was so impressed! Thank you and keep up the
good work.
Sincerely,
Julie
To Whom It May
Concern,
This letter is in
reference to the phenomenal customer service I received on Sunday, November 24,
2002 from Rachel.
I called at 12:30
p.m. on Sunday to see if I could have a floral arrangement made for a memorial
service that evening in Brooklyn Park. Since I knew it was such short notice, I
offered to pick up the arrangement. After talking with Rachel, she said she
would check to see if there was a florist available in Brooklyn Park who could
do the arrangement and deliver it to the Cremation Society of MN. Rachel called
me back and said that there was not a florist available to do the arrangement
in Brooklyn Park. To my shock and surprise, Rachel stated Forest Lake Floral
would do the arrangement AND deliver it for me by 4:00 p.m.
The arrangement
that was made and delivered by Forest Lake Floral was spectacular. I cannot
thank Rachel enough for getting everything set up in such a short amount of
time. I have been a customer of your store for a few years now. After Sunday, I
will be a customer for life!
Sincerely,
April
To everyone at
Forest Lake Floral & Garden Center,
Thank you for the
excellent arrangement. We are enthusiastic to be doing business with you. Thank
you and see you soon.
Monique
& Gordon
To the staff at
Forest Lake Floral,
Thank you so much
for the great service you provided to our Gymnastics team when we ordered
flowers for our parents night in January and balloons for our section
competitors last Friday. We appreciate your efficiency and friendliness in
handling our orders. Keep Blooming!
Sincerely,
Nancy and the Forest Lake Gymnastics Team
Dear Sue,
We were very
pleased with the bouquets and arbor vines you provided for Hilary & Tom's
wedding. The Hydrangeas were amazing and Hilary's bouquet looked as good almost
one week later. Thanks for the professional and excellent service.
Gena M.
Dear Jeannie,
I just want to
take a moment and thank you so much for the beautiful flowers that you arranged
for our wedding. Everything was so elegant, and we will be sure to tell others
about you. Thank you again for everything!
Sincerely,
Diane
Dear Blake,
"To care
enough to send the very best." What a mission statement for the floral
industry. It tells a customer exactly what to expect. That emotion coupled with
the concept of future growth is what prompted Liberty to consider using plants
as a token of our appreciation to our new customers.
Since 1989 every
new customer has received a plant along with items needed to begin ordering
Liberty products. Considering that many of our customers have multiple
locations, therefore receiving more than one plant, the addition of over 2000
new customers is even more significant. We feel it has been well worth the
expense.
Probably not one
other single method of expressing our gratitude to our customers has brought us
more compliments than the receipt of the plant. Many have even taken the time
to personally thank me. It softens what otherwise might be a difficult
transition period for someone changing to Liberty. Since it lives in someone's
office, it is a constant reminder of our commitment.
Because of the
success we've had with the "send a plant" program, I'd never consider
its discontinuance. I would strongly urge any other company to try the approach
and see what positive reactions it generates. I can also guarantee they will
never stop sending once they start. What better way to present yourself and
your company to a customer.
Good luck with
your goals for Forest Lake Floral and you can count on our business as long as
we keep getting customers.
Sincerely,
David L.
Liberty Check Printers
CEO
Dear Forest Lake Floral,
The flowers we ordered for my Mother's funeral were
absolutely beautiful. Everyone made comments about how fresh the flowers
were as well as how unique the arrangements were. With all the stress
that surrounds a family when there are people who care, helps. Thanks
again.
Pat
Dear Karen & the Forest Lake Floral folks,
I can't thank you enough for the wonderful basket you
put together for PJ Lambrecht. She said the candle fits in perfectly with
her decor, and wherever did you find the rhinestone studded sleep mask??
Genius!
Thanks so much for going the extra mile and making this
gift truly a memorable one-
Dear Forest Lake Floral,
Thank you for your wonderful service!
Peggy
Executive Marketing Assistant
International Turbine Service
Thank you so much for your wonderful service
today! My daughter says the flowers are beautiful and she is extremely
happy with them. And that makes me very happy too! I appreciate the
way you handled my request, and it was a pleasure doing business with
you. I know I will call you in future for more flowers!
Elaine
Thank you for the beautiful flowers the you sent for my
daughter-in-laws memorial service. They were beautiful! You did a
fabulous job! They were much appreciated.
Pat
I was extremely pleased with the
arrangement and your excellent service
and reasonable cost. The Funeral Home
was beautiful, functional, cozy and
warm.
Sincerely,
Cheryl
Thanks very much for the courtesy shown during the order process and
confirmation of delivery. We were very pleased with the arrangement. Your
service is excellent. I chose you based on your website and the testimonials,
and was very pleased with my experience as a customer. You deserve success in
your business as you really cover it all. Service and quality every step of the
way !
Shawn
Winnipeg, Manitoba
Thank you so much for the quick delivery!
Stacy
Executive Assistant
Dolphin Fast Food, Inc.
Carrie loved this
arrangement and the thought behind
supporting cancer research. Thank you
for sending the email out!
Melinda Nelson
Energy Group
Mortenson Construction
I appreciated everything that Blake was willing to do and for going the extra mile to make this special delivery. It truly means a lot to me to receive this service.
Dolores
Thank you so much. You guys have been
awesome!! Jessica |